Privacy Policy

1. Introduction

Welcome to Inooo Technologies & Softwares (“we,” “our,” or “us”). We are a software development company providing digital solutions, including website development, software applications, business management systems, IT consultancy, and related technology services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, request our services, or use our digital products.

We aim to handle personal information in accordance with applicable data protection laws, including Kenya’s Data Protection Act, 2019, and relevant regulations.

2. Information We Collect

2.1 Personal Information

When you contact us, request a quotation, or engage our services, we may collect:

  • Full name.
  • Email address and telephone number.
  • Business or company name.
  • Postal address or business location, where necessary.
  • Information you provide through contact forms, enquiries, or project discussions.

2.2 Project and Business Information

To provide software development and IT services, we may collect information relating to your business requirements, project specifications, workflows, technical systems, and other materials you voluntarily provide.

Where a project involves personal information belonging to your customers, employees, or other individuals, we will handle that information according to our contractual responsibilities and applicable data protection requirements.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited and time spent on our website.
  • Referring websites and general usage information.

2.4 Cookies and Similar Technologies

Our website may use cookies or similar technologies to remember preferences, analyse website traffic, improve user experience, and support website functionality. Where required, we will seek consent before using non-essential cookies. You may manage cookies through your browser settings or any cookie preference tool available on our website.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Responding to enquiries and providing quotations.
  • Developing, testing, maintaining, and supporting software applications.
  • Designing and maintaining websites and digital platforms.
  • Communicating with clients about projects, updates, and support requests.
  • Preparing contracts, invoices, and other business documentation.
  • Processing payments through applicable payment service providers.
  • Maintaining the security and reliability of our website and systems.
  • Improving our services, products, and customer experience.
  • Sending service announcements and marketing communications where permitted.
  • Complying with legal, regulatory, and contractual obligations.

We will not use your personal information for purposes incompatible with those for which it was collected unless permitted by law or supported by an appropriate legal basis.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information based on:

  • Consent: Where you have freely agreed to a particular use of your information.
  • Contract: Where processing is necessary to provide requested services or fulfil a contract.
  • Legal obligation: Where processing is required by applicable law.
  • Legitimate interests: Where processing is necessary for legitimate business purposes and does not override your rights and freedoms.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences of withdrawal.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share information with trusted parties when necessary to operate our business or deliver our services, including:

  • Hosting and cloud service providers: To host websites, applications, databases, and backups.
  • Payment service providers: To process payments and related transactions.
  • Communication providers: To manage business emails, customer support, and project communications.
  • Analytics and security providers: To understand website usage and protect our systems.
  • Professional advisers: Such as legal, accounting, and compliance professionals.
  • Public authorities: Where disclosure is required by law or a valid legal process.
  • Project partners and subcontractors: Where their involvement is necessary to deliver contracted services and appropriate safeguards are in place.

We seek to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality, security, and data protection obligations.

6. Software Development and Client Data

As a software development company, we may build or maintain systems that process personal information on behalf of our clients.

Where we process information on a client's instructions, the client may be the data controller and we may act as the data processor, depending on the actual circumstances and applicable law.

In such cases, we will process the information according to our agreement with the client, the documented instructions provided, and applicable data protection requirements.

Clients are responsible for ensuring they have the necessary authority and legal basis to provide personal information to us for project delivery. We will take reasonable steps to prevent unauthorised access, disclosure, alteration, or loss of client information.

7. Data Storage and Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure. Depending on the service and information involved, these measures may include:

  • Access controls and user permissions.
  • Password protection and authentication safeguards.
  • Secure communications and encryption where appropriate.
  • System monitoring and security updates.
  • Backups and recovery procedures.
  • Confidentiality obligations for personnel and relevant service providers.

Although we take reasonable steps to protect information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

Where a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain appropriate records, and meet legal obligations.

Retention periods may vary depending on the type of information, the nature of the service, contractual requirements, and applicable law.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable retention requirements and legitimate backup or archival needs.

9. International Data Transfers

Some of our hosting providers, cloud platforms, or technology partners may process or store information outside Kenya.

Where personal information is transferred outside Kenya, we will take steps to ensure that the transfer complies with applicable data protection laws and that appropriate safeguards are in place where required.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your personal information is used.
  • Request access to personal information we hold about you.
  • Request correction of inaccurate or misleading information.
  • Request deletion of personal information where legally applicable.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request restriction of processing or exercise other rights available under applicable law.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details in Section 15. We may need to verify your identity before responding. We will respond to requests in accordance with applicable legal requirements. Some requests may be limited where we are legally required or permitted to retain or process certain information.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies and terms of use. We are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party services you access.

12. Children's Privacy

Our website and general software development services are not specifically directed at children unless expressly stated.

We do not knowingly collect children's personal information without the appropriate legal basis, authorisation, and safeguards required by applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can assess the matter and take appropriate action.

13. Marketing Communications

We may send you information about our services, products, software updates, or business offerings where permitted by law. Where consent is required, we will obtain it before sending marketing communications.

You may opt out of marketing emails by using the unsubscribe option provided or contacting us directly. Even if you opt out of marketing, we may still send essential communications concerning your projects, contracts, transactions, or support requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services, or applicable laws.

Any revised version will be published on our website with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Company Name: Inooo Technologies & Softwares
Email: info@inoootechnologies.com
Telephone: 0714378269
Address: Eldoret, Kenya
Website: Inoootechnologies.com

We will review and respond to privacy-related enquiries in accordance with applicable legal requirements.

16. Complaints and Regulatory Matters

If you have concerns about our handling of your personal information, we encourage you to contact us first so that we can review your concern.

Last updated 28 Oct 2026